Frequently Asked Questions
DELIVERY AND TRACKING
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Are there any countries you do not ship to because of COVID-19?
We do not ship to the following countries: American Samoa, Angola, Argentina, Azerbaijan, Bermuda, Bolivia, Botswana, Brunei, Cameroon, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guatemala, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Kiribati, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi, Mauritania, Mauritius, Mongolia, Myanmar, Nepal, New Caledonia, Panama, Papua New Guinea, Paraguay, Peru, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.
We have started shipping to Bahrain, Benin, Burkina Faso, Burundi, Cape Verde, Curacao, Ethiopia, Faroe Islands, Ghana, Grenada, Guinea Bissau, Kenya, Lebanon, Lesotho, Maldives, Mozambique, Namibia, Nigeria, Pakistan, Sri Lanka, St. Martin, Suriname, Swaziland (Eswatini), Zambia.
How long does delivery take?
Orders are normally dispatched within 48 hours and take between 1-3 weeks to be delivered. Please allow an additional week as we often have remarkably busy periods, and there are also international delivery delays that are out of our control.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email, and someone will assist you.
What if my order is lost or damaged?
We will happily replace, or refund lost or damaged orders free of charge.
Do you deliver orders to my country?
We deliver to many countries around the world. If there are any issues, we will contact you directly.
Are all the products in my order sent together?
Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.
Where are your products delivered?
Our products are manufactured and sent from all over the world. Our vendors have multiple locations in the US, MX, and EU, so depending on your location the closest vendor will process your order.
ORDER CHANGES AND CANCELLATIONS
Can I change my order?
Yes, if your order has not been sent yet, please contact us and we will be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes, if your order has not been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.
ORDER RETURNS AND EXCHANGES
Can I return my order?
Yes, returns can be made up to 15 days after receiving your order if they are unused and in their original packaging. To initiate a return, please contact us and we will provide you with the return mailing address. Once we have received your return, we will email you with a refund confirmation.
Can I exchange my order?
Yes, exchanges can be made up to 15 days after receiving your order. To initiate an exchange, please contact us and we will provide you with the return mailing address to you. Once we have received your return, we will email you once your exchange order has been dispatched.
OTHER QUESTIONS
Please use our Contact Form or email support@simplyxotic.com